It is with great sadness that we are writing to you today. Unfortunately, due to a series of unfortunate events, we have decided to close our retail stores. We wish we could give you all the details that led up to this decision, but we are unable to do that at this time. We struggled with this decision for some time, as Cape Coral and Kissimmee are where we got to meet you all; we got to know your families; you shared your successes with us, and we are forever grateful that you allowed us to be a part of your vaping journey.
Effective February 25, 2017, the doors to both Vapin’ in the Cape locations will be closed for good. However, we will continue to operate our online presence and will continue to ship orders from our warehouse in Kissimmee. Our website is www.vapininthecape.com.
We are determined to keep things as smooth as possible for you, and are committed to maintaining the customer support and service that you expect and deserve! If you have never shopped online with us before, here are some of the benefits that we offer:
- Fast Shipping. Free Shipping on most orders. Orders over $10, and weigh less than 15 oz., ship free via USPS First Class shipping. Orders over $75 ship free USPS Priority Shipping. No coupon code required.
- Discounts. If you receive a Military discount, or Cloud Crew discount in the store, that will still apply online. Before you place your first order, contact us on our chat, so we can work to get your account set up for you.
- Phone Orders. If you prefer to call your order in, we can take your order over the phone. The phone number is 855-448-2746.
- Reward Points! For every dollar you spend, you earn a point. Collect your points and redeem those for gift certificates. You can use your gift certificates for everything on the site! No restrictions!! Orders placed on Sundays receive DOUBLE REWARD POINTS! If you have points on your in-store account, please let us know and we will be happy to transfer those to your online account. Just contact us to let us know what the name on your account in-store is, and we’ll take care of the rest.
- VIP Club! The VIP Club is an automatic 20% off your order. It’s easy to get into the VIP Club: open the emails that we send (1-2 per week), and make a purchase once every (14) days. There is a new VIP Club code every month.
- Online Support. We offer online chat, which is monitored almost 24/7 (we sleep a few hours a night). We are happy to answer any questions you might have, or just shoot the breeze to catch up with you. You can also email us at firstname.lastname@example.org, or give us a call at 855-448-2746.
- Personal Service. Your orders are personally printed, pulled, checked, packaged, and shipped by us, the owners. You can be assured that we are 100% committed to making sure your orders go out correct, and in a timely fashion. We also keep an eye on what you are ordering to make sure you’re ordering the right charger with you new battery, or to make sure you really wanted Paris Brand (when you always order Portal Blend).
We realize that in closing our stores, some of you will write us off for good. We hope that you will give our online store a chance to win you over, but we also understand that there have been many changes in the retail locations over the past few months. We wanted to thank you for giving us a chance and for supporting us throughout the past six years. Truly, your stories of success are an inspiration and we love watching you evolve as an educated vapor. You guys rock, and I am PROUD to say that our customers allowed us to experience this with them.
We will continue to fight the FDA against vaping bans and legislation, and we will continue to offer the customer service we started out with through our online store. So this is not ‘goodbye’, this is just us saying, ‘we’ll see you online’!
Please let us know if you have any questions. We appreciate the feedback and the opportunity to talk with you.
Scott & Lorrie Covington